How To Fix The Citrix Server Has Entered A Grace Period

When you get the error “Citrix Server Has Entered A Grace Period” this means the citrix presentation server has lost its connection to the citrix license server.  You will also see a popup error message on the servers console that says “Citrix Presentation Server cannot contact the license server”



What is a citrix server grace period? A grace period is when the citrix presentation server has lost its connection to the citrix license server, the server will go in to a 30 day period where the server will still function with out any problems. But as soon as the 30 days are up the citrix presentation server will stop accepting ICA connections.

WARNING : When a citrix server is in a licensing grace period do not try to install any citrix hotfixes or service packs as the grace period will be reset and the server will need to contact the license server.

Symptoms of Citrix Server Has Entered A Grace Period

You will get the following errors on the citrix presentation servers eventvwr

Event ID: 9015

Description: MetaFrame Presentation Server has entered the grace period. You have 20 hour(s) remaining before this server stops accepting connections from client devices.”

The citrix systems that are affected by the error “metaframe presentation server cannot contact the license server” are, Citrix Presentation Server Version 3.0 3.5 4.0 4.5 Xen App 4.0, 4.5, 5.0, 5.5, 6.0, 6.5.

How To Check What The Grace Period Currently Is? First thing to do is to search in the eventvwr for the error 9015, try and find the latest message and it will tell you in there how much time has passed for the grade period.

How To Check If The Problem Is Resolved “Citrix Server Has Entered A Grace Period”

When the problem has been resolved you will see the following in the citrix presentation servers eventvwr “Citrix server has successfully contacted the citrix license server”

How to resolve the Citrix Server Has Entered A Grace Period

The main reason for the citrix server has entered a grace period error is because there is a communication error between the citrix server and the citrix license server. Try to ping the license server from the citrix server, Try to telnet to the license server on port 27000 (The default port for citrix license service) if either the ping or telnet fails there is some sort of issue with the network / firewall.

For more information on how to fix this issue follow the steps in this guide Metaframe Presentation Server cannot contact the license server

When you have fixed this issue you will see a message in the citrix servers eventvwr saying “The server is successfully communicating with the license server. Citrix presentation server has left the grace period.

Have you got any other fixes for the error “Citrix Server Has Entered A Grace Period” if yes please post them below in a comment below. Thanks
How To Fix The Citrix Server Has Entered A Grace Period How To Fix The Citrix Server Has Entered A Grace Period Reviewed by Citrix Tips on 12:48 Rating: 5

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